Refund policy

Last Updated: June 4, 2026

Thank you for shopping at TWN’Z Bite Ltd. We take immense pride in crafting our natural, high-quality products.

Because our products are perishable food items, all sales are final. To comply with food safety and hygiene regulations, we cannot accept returns, exchanges, or issue refunds once an order has been placed or shipped.

Exceptions & Order Issues

We want you to have the best experience possible. While we do not accept standard returns, we will gladly resolve issues regarding transit damage or order errors under the following conditions:

Damaged or Defective Items: If your order arrives damaged, contaminated, or compromised during transit, please contact us within 7 days of receiving your package.

Incorrect Orders: If you receive the wrong product or are missing an item from your order, let us know right away so we can make it right.

How to Request a Replacement or Store Credit?

If your situation meets the exception criteria above, please email us at info@twnzbite.com  with the following information:

1. Your Order Number

2. A brief description of the issue

3. A clear photo of the damaged product or shipping box

Once reviewed and verified, we will happily arrange for a replacement shipment or issue a store credit at our discretion.

Order Cancellations:

Because we process and ship orders quickly to maintain product freshness, orders cannot be canceled or modified once they have been processed. Please review your cart and shipping details carefully before finalizing your purchase.

Contact Us:

If you have any questions or concerns about your specific order, please reach out to our team at info@twnzbite.com —we are always here to help!